Refund Policy

Last Updated: 11/10/2023

At Digi-Loan, we are committed to ensuring customer satisfaction with the services we provide as a corporate Direct Selling Agent (DSA) working with 72 Banks and Non-Banking Financial Companies (NBFCs). This Refund Policy outlines the circumstances under which you may request a refund and the process for handling refund requests.

1. Eligibility for Refunds

1.1 Refundable Services: Refunds are generally applicable to fees or charges associated with services facilitated through Digi-Loan, such as loan application fees, processing fees.

1.2 Non-Refundable Services: Certain services or fees may not be eligible for refunds, such as services that have already been completed or where costs have been incurred on your behalf.

2. Requesting a Refund

2.1 Contact Us: To request a refund, you must contact Digi-Loan's customer support team within 7 working  days from the date of the service or transaction for which you seek a refund. You can reach us at 8597383582

2.2 Provide Information: When requesting a refund, you must provide specific details about the service, the transaction, and the reason for the refund request.

3. Refund Process

3.1 Review: Once your refund request is received, our team will review the request and assess its eligibility. We may contact you for additional information or clarification.

3.2 Approval or Denial: We will notify you of the decision regarding your refund request. If approved, we will initiate the refund process.

3.3 Refund Method: The method of refund (e.g., credit back to your bank account, refund to your credit card) will depend on the original payment method used.

4. Processing Time

Refund processing times may vary depending on the payment method and financial institutions involved. We will make reasonable efforts to process refunds promptly.

5. Changes and Cancellations

5.1 Service Changes: If there are changes or cancellations to the service or transaction in question, you may be entitled to a partial or full refund, depending on the circumstances. We will assess each situation on a case-by-case basis.

6. Disputes

If you are dissatisfied with our decision regarding a refund request, you may have the option to pursue dispute resolution through the applicable legal means or regulatory authorities.

7. Contact Us

If you have questions or concerns about our Refund Policy or wish to request a refund, please contact us at:

8597383582

info@digi-loan.com